YOUR RIGHT OF CANCELLATION & REFUND POLICY
1 Under the Consumer Protection (Distance Selling) Regulations 2000 (as amended), you have the right to cancel the Contract for the purchase of any of the Goods within 7 working days of delivery. A working day is any day other than weekends and bank or other public holidays. We will be happy to exchange the Goods or provide you with a full refund provided that, where delivery has taken place, you have returned the Goods to us in the same condition that they were delivered. This right of return is in addition to any other rights, warranties or conditions available to you.
2 If you exercise your right of cancellation after the Goods have been delivered to you, please call our ordering department (+44 207 117 2458) and obtain a Returned Goods Article (RGA) number. We would then ask you to package the goods securely in the original packaging. Please record the [Returned Goods Article (RGA) number] on a label attached to the outer packaging. You will receive a full refund within 30 days of cancellation.
3 For your protection, we recommend that you use a recorded delivery service. Please note that you will be responsible for the costs of returning the Goods to us unless we delivered the items to you in error or the Goods are faulty. If you do not return the Goods as required, we may charge you a sum not exceeding the direct costs of recovering the Goods.